PURCHASE AND FULFILLMENT POLICY:
1. Ticket Processing and Confirmation
Order Confirmation
- All ticket purchases are subject to acceptance and event capacity
- Registration confirmation will be sent via email within 24 hours of purchase
- Confirmation includes ticket details, event information, and check-in instructions
- We reserve the right to cancel registrations due to pricing errors, sold-out status, or suspected fraudulent activity
- Standard Processing: Tickets processed and confirmed within 24 hours
2. Event Access and Check-In
Event Details
- Conference Date: January 20-22, 2026
- Venue: Dena'ina Civic and Convention Center - Anchorage, AK
- Check-in Hours: 730AM-8AM
- Event Hours: 8AM-4PM
Ticket Fulfillment
- Digital Tickets: Included with Confirmation email
- QR Code Access: Unique code for each attendee included in ticket email
- Badge Pickup: Required at venue registration desk with valid photo ID
- Mobile App Access: included with Confirmation Email
What's Included in Your Ticket
- Access to all conference sessions and keynote presentations
- Networking breaks and refreshments
- Access to conference mobile app
Ticket Transfers
- Tickets may be transferred to another person by the original purchaser until (badge printing date)
- New attendee must meet same registration requirements (e.g., student status for student tickets)
- Both original purchaser and new attendee will receive confirmation emails
Transfer Process
- Contact [email protected] to initiate transfer
- Provide new attendee's complete information
- Transferee must be in same discount category as original holder (i.e. student --> student)
- New confirmation sent to transferred attendee
5. Cancellations and Refunds
Cancellation Policy
- More than 60 days before event: Full refund minus processing fee
- 30-60 days before event: 50% refund
- 15-29 days before event: 25% refund
- Less than 15 days before event: No refund available
Refund Process
- Refund requests must be submitted via email to [email protected]
- Include order confirmation number and reason for cancellation
- Refunds processed within 10-15 business days of approval
- Refunds issued to original payment method only
- Processing fees are non-refundable
Special Circumstances
- Medical and family emergency refunds considered on case-by-case basis with documentation
6. Event Changes and Cancellations
Schedule Modifications
- Conference schedule, speakers, or session content may change at any time
- Major changes communicated promptly via email and in-app communications
- Minor schedule adjustments may occur without advance notice
Event Cancellation by Organizer
- Complete Cancellation: 100% refund of ticket price
- Event Postponement: Choice of attending new date or receiving full refund
Force Majeure
- Not liable for cancellation due to circumstances beyond our control including:
- Natural disasters, extreme weather
- Government regulations or restrictions
- Venue emergencies or closures
- Public health emergencies
- Best effort made to provide alternative arrangements or refunds when possible
- Not responsible for attendee travel or accommodation costs
7. No-Show Policy
Non-Attendance
- No refunds provided for no-shows or failure to attend
Late Arrival
- Late check-in permitted during event hours
- Missed sessions cannot be made up or credited
- Full conference access provided for remaining sessions
8. Technology and Digital Services
Conference Mobile App
- Whova pp available upon registration
- Features include: schedule, speaker bios, attendee networking, venue maps
- Technical support provided during conference hours
- Compatible with iOS and Android devices
Wi-Fi and Connectivity
- Complimentary guest Wi-Fi provided throughout venue
- Bandwidth limitations may apply during peak usage
9. Health, Safety, and Conduct
Health Requirements
- Attendees must comply with all venue and local health regulations
- We reserve the right to deny entry for non-compliance with safety requirements
Code of Conduct
- Professional behavior expected at all times
- Harassment or inappropriate conduct will result in removal without refund
- Compliance with venue rules and regulations required
Liability
- Attendance constitutes acceptance of standard event liability waiver
- Attendees participate at their own risk
- Emergency medical information recommended during registration
10. Photography and Recording
Event Photography
- Professional photography and videography may occur during the event
- Attendance grants permission for use of your likeness in promotional materials
- Attendees may opt out by notifying registration desk
Personal Recording
- Personal photography permitted in designated areas only
- Audio/video recording of sessions prohibited without written permission
- Social media sharing encouraged with official event hashtag
11. Customer Service and Support
Contact Information
- Email: [INSERT EMAIL]
- Phone: [INSERT PHONE NUMBER]
- Hours: [INSERT BUSINESS HOURS AND TIME ZONE]
- Response Time: 24 hours during business days, 48 hours on weekends
On-Site Support
- Registration and information desk open during event hours
- Customer service representatives available for assistance
- Technical support for app and connectivity issues
- Lost badge replacement available at registration desk
Emergency Contact
- During Event: [INSERT EMERGENCY PHONE NUMBER]
- Venue Security: Available through registration desk
- Medical Emergency: Call 911, then notify registration desk
12. Terms and Conditions
Acceptance of Terms
- Ticket purchase constitutes acceptance of all terms and conditions
- Terms may be updated with notice posted on conference website
- Continued participation after updates constitutes acceptance of revised terms
Governing Law
- These terms governed by laws of [INSERT STATE/JURISDICTION]
- Disputes resolved through binding arbitration in [INSERT LOCATION]
- Class action lawsuits waived
Privacy Policy
- Personal information collected in accordance with our Privacy Policy
- Contact information may be shared with sponsors for marketing purposes (opt-out available)
- Photography/video opt-out available upon request
Contact Us: For questions about this policy or your ticket purchase, please contact:
ALASKA PUBLIC HEALTH ASSOCIATION - Email: [email protected] Phone: 907-600-3355 Address: 1404 W.12th Avenue. Anchorage, AK 99501
By purchasing a ticket, you acknowledge that you have read, understood, and agree to be bound by this Fulfillment Policy.
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